Giving and Getting Help Courses

There are many challenges to getting the right help, most of which are our own mental self-doubt that gets in the way. We will teach you the guidelines for getting the right help. The one technique for getting help is to ask for it in the form of a statement. We will show you how to ask for the detail, be specific and thanking your helper. You will understand the benefits of a buddy system approach and group brainstorming. We will guide you on certain areas you need to be sensitive when asking or giving help.

We have five Giving and Getting Help courses available in this series that focus on:

1. Getting the right help
2. Mentoring peers
3. Coaching peers
4. Customer experience management
5. Managing customer expectations

Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

• Becoming Comfortable with Being Uncomfortable - download

We have five Giving and Getting Help courses available in this series that focus on:

1. Getting the right help

There are many challenges to getting the right help, most of which are our own mental self-doubt that gets in the way. We will teach you the guidelines for getting the right help. The one technique for getting help is to ask for it in the form of a statement. We will show you how to ask for the detail, be specific and thanking your helper. You will understand the benefits of a buddy system approach and group brainstorming. We will guide you on certain areas you need to be sensitive when asking or giving help.

2. Mentoring peers

While having the right resources is important, often it’s other people who can help us most. Anyone with whom you communicate knows something that you don’t. We can all learn from and help each other create a continuous learning path. Learn how you can actively mentor those around you. Share knowledge, experience and insights with those around you. Are you ready and willing to mentor? We will share the characteristics of effective peer mentors and teach you eight types of peer mentoring. You will also understand what behaviors to avoid such as criticizing, giving advice and rescuing.

3. Coaching peers

Peer coaching is a cost-effective way to provide quality employee development to high-potential and emerging leaders. Learn about the behaviours that will ensure you are a great peer coach. You will understand why questions play an important role for effective coaching and how to use the correct questioning sequence for an effective coaching session. Learn the behaviours and steps under your control for achieving the end goal.

4. Customer experience management

Customer Experience Management is the process of strategically managing a customer's entire “touch point” of experiences within an organization. Discover the dangers of ignoring Customer Experience Management and five areas of analysis to enhance your customer service.

5. Managing customer expectations

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F’s.

Learning Outcomes:

On completion of this course/article candidates will be able to:

• Explain the challenges of getting appropriate help, apply guidelines for getting help, implement four techniques for getting effective help

Managers, Team Leaders and Young Professionals

Currently there are no Q&As for this course. Be the first to ask a question.